33bet app's Terms & Conditions — Fully in English

Welcome to 33bet app. These Terms & Conditions ("Terms") form a legally binding agreement between you and us regarding your use of the 33bet app platform. By accessing the website or mobile app, registering an account, or using any of our services, you confirm that you have read, understood, and agreed to these Terms in full.

33bet app is an online Sports Betting and gaming platform serving users in Bangladesh. Our goal is to provide a safe, transparent, and enjoyable betting experience. These terms and conditions are designed to support that commitment.

33bet app reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes indicates your acceptance of the updated terms.

To open an account with 33bet app, the following conditions must be met:

• You must be at least 18 years old. Creating or using an account is strictly prohibited for anyone under 18.
• Each person may only register one account. If multiple accounts are created, all of them will be closed.
• All information provided during registration must be truthful, accurate, and complete. Providing false information will result in account termination.
• Keeping your account password confidential is your responsibility. Never share your password with anyone.
• Any unauthorized access to your account must be reported to 33bet app support immediately.

33bet app reserves the right to close or suspend any account at any time and without notice, particularly where there is evidence of a Terms & Conditions violation.

The 33bet app follows internationally recognized KYC (Know Your Customer) standards. This process is essential for preventing money laundering and ensuring user security.

33bet app may request the following documents prior to withdrawal or for transactions above a certain amount:

• Scanned copy of National ID (NID) or passport.
• A recent selfie holding your ID document.
• Proof of address — a utility bill or bank statement (dated within the last 3 months).
• Proof of payment method ownership (bKash/Nagad number verification).

Submitting fraudulent or altered documents will result in permanent account closure and may be reported to the relevant authorities.

Below is a detailed overview of the financial transaction policy for the 33bet app. Please read these policies carefully before completing any transactions.

• Deposits and withdrawals must be made using the same payment method. Using a different method for withdrawal may require additional verification.
• The deposited amount must be wagered at least once before a withdrawal can be made.
• Deposits via bank transfer or through a third party are not accepted.
• 33bet app is not liable for deposit delays caused by technical issues, but our support team will assist you in resolving them.
• 33bet app reserves the right to place a hold on payments in the case of suspicious transactions.

Please make sure you are familiar with the following rules before placing bets on 33bet app. These rules apply to all Sports Betting and live betting.

• Once a bet is confirmed, it cannot be cancelled. However, where the cash-out feature is available, it may be used under the applicable terms.
• Match fixing or betting using insider information is strictly prohibited. Any such bets will be voided and the account will be suspended.
• If incorrect odds are displayed due to a technical error, 33bet app reserves the right to void the affected bets.
• If an event is cancelled or postponed, bets are generally refunded. However, different rules may apply in certain circumstances.
• If unusually high betting activity is detected on a single event, 33bet app reserves the right to investigate.
• Odds in live betting change in real time. The odds at the moment a bet is confirmed are final.

The 33bet app regularly offers a variety of bonuses and promotional deals. Each offer has its own specific terms, which are clearly stated on the offer page.

• Welcome Bonus: New users will receive a bonus on their first deposit. Bonus funds can be used for betting but cannot be withdrawn directly.
• Wagering Requirements: Every bonus comes with a Wagering Requirement (WR). The bonus amount must be wagered a specified number of times before withdrawal.
• Bonus Validity: All bonuses must be used within their specified validity period. Any unused bonus will be automatically cancelled upon expiry.
• Individual Offer: Multiple bonus offers cannot be used simultaneously unless explicitly stated otherwise.
• Misuse: If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

33bet app reserves the right to modify, suspend, or cancel any bonus program. For full details on bonuses, Promotions Page here.

The following activities are strictly prohibited on 33bet app. Violations will result in permanent account closure and all balances may be forfeited.

• Creating multiple accounts under the same person's name.
• Placing bets using bots, scripts, or automated software.
• Using another person's account or sharing your account with others.
• Using the platform for money laundering or any illegal financial activity.
• Exploiting system vulnerabilities or bugs for unfair advantage.
• Threatening, harassing, or deceiving other users.
• Fraudulently claiming bonuses ("bonus abuse").
• Submitting false or altered documents.

33bet app believes betting is a form of entertainment, not a source of addiction. We actively promote responsible betting and provide users with a range of tools to help them stay in control.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limit: Set a maximum stake per bet.
• Time Limit: Set a daily time limit for how long you use the platform.
• Cooling-Off Period: Take a break from betting for a set period of time.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform.

If you're experiencing gambling-related issues, please contact our support team or visit the Responsible Gaming page. For more information, Responsible Gaming Page here.

All content on the 33bet app website and mobile app — including logos, designs, text, graphics, software, and data — is the intellectual property of 33bet app. Copying, distributing, or modifying any content without prior permission is strictly prohibited.

• Written permission is required to use the 33bet app trademark or logo.
• Reverse engineering any part of the platform is strictly prohibited.
• Users are solely responsible for any content they upload.

33bet app is committed to providing the best possible service; however, our liability is limited in the following areas:

• Loss of bets due to internet disconnection or technical issues.
• Delays or failures on the part of third-party payment providers.
• User negligence or disclosure of account credentials.
• Force majeure — including natural disasters, war, or government-imposed restrictions.
• Alteration or cancellation of sports event results.

33bet app reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Users will be notified of significant changes via email or platform notification.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms.
• The date of any changes will be shown at the top of this page as "Last Updated".
• Copies of previous terms and conditions are available on request from the support team.

For any questions or concerns regarding these terms and conditions, please contact the 33bet app support team. We aim to respond within 24 hours.

• Email: support@33betapp.ws
• Live Chat: After logging in to the platform, click the chat icon in the bottom-right corner.
• Once a complaint is submitted, a ticket number will be issued. You can use this number to track the progress of your case.